Refund and Returns Policy

Thank you for shopping at We appreciate your business and strive to provide you with high-quality custom-made products. As our products are specially crafted to meet your unique requirements, we regret to inform you that we do not offer refunds or accept returns for custom-made items, unless there is a manufacturing defect or an error on our part.

Please carefully review the following information regarding our refund and returns policy for custom-made products:

  1. Customization Process:
  • Our custom-made products are created specifically according to your individual preferences, such as design, color, size, and other specifications.
  • We invest significant time, effort, and resources to ensure your custom-made item meets your expectations and requirements.
  1. Manufacturing Defects or Errors:
  • In the unlikely event that your custom-made product has a manufacturing defect or if we made an error during the production process, we will gladly take responsibility for rectifying the issue.
  • Please contact our customer support within 7 days of receiving your order to report any defects or errors.
  • We may request detailed information, including photographs or other evidence, to assess the situation accurately.
  1. Resolution Options:
  • Upon receiving your complaint regarding a manufacturing defect or an error on our part, we will work closely with you to find an appropriate resolution.
  • This may include correcting the defect, providing a replacement item, or offering a store credit for future purchases, at our discretion.
  1. Non-Returnable Items:
  • Due to the personalized nature of custom-made products, we cannot accept returns for reasons unrelated to manufacturing defects or errors on our part.
  • We kindly request that you carefully review and verify all customization details before placing your order.
  • It is essential to provide accurate information and specifications during the ordering process to ensure your satisfaction with the final product.
  1. Exceptions:
  • We reserve the right to make exceptions to this policy on a case-by-case basis.
  • If you believe you have special circumstances or concerns, please reach out to our customer support team, and we will do our best to assist you.

Please note that this policy applies specifically to custom-made products. For non-customized items, our regular refund and returns policy may still apply, subject to the terms and conditions outlined separately.

We appreciate your understanding and cooperation regarding our refund and returns policy for custom-made products. Our goal is to provide you with a seamless and enjoyable shopping experience. If you have any questions or need further assistance, please don’t hesitate to contact our customer support team.

Last updated: June 18, 2023


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